Revised: April 1, 2016
As a financial company entrusted with sensitive financial information, we respect the privacy of our consumers and are committed to protecting confidential information and treating member information responsibly. We limit the use and collection of information about our members to that which is necessary to conduct our business.
If you open an account or use the Services, we may collect the following types of information:
Personal information: your name, Social Security number, address, phone number, email, date of birth, third-party application IDs, and other similar information.
Financial information: bank account, debit card, and/or credit card numbers and details that you link to your Float account or give us when you use the Services, including the bank, debit card, and/or credit transaction history contained in those accounts.
Before permitting you to use the Services, we may require you to provide additional personal and financial information. We may use this information to verify your identity or other information you provide.
To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
When you visit the Float website or applications, or use the Services, we may collect information sent to us by your computer, mobile phone, or other device. This information may include your IP address, device information including but not limited to: identifier, name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site, the pages you accessed on our website, and any other available information.
We may also collect information about your use and interaction with our website, applications, or the Services. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of the Services. When you use the Services, we may also store information based on your usage history. This includes, but is not limited to, details of your purchases, content you viewed, event information, click stream information, and cookies that may uniquely identify your browser or your account. We may also collect information about you from any contact you have with Float, any of the Services, or our employees, such as, with our member support team, in surveys, or through interactions with our affiliates.
Float maintains administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of your personal information. We encrypt all information that you submit to us through our website and mobile applications, and we authorize access to personal information only for those employees who require it to fulfill the responsibilities of their jobs. We store sensitive information with third party web services that meet the requirements of several global security standards, including ISO 27001 and PCI Data Security Standards, among others.
Float uses information to perform and improve the Services, contact you, conduct research, and provide anonymous reporting for clients. For example, we may use information to provide member support, process transactions, resolve disputes, collect payments, prevent illegal activities, customize the Services, reduce risk to parties involved in our transactions, and verify the accuracy of information.
We may use information to deliver targeted marketing, service update notices, and promotional offers based on your communication preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising.
We share your personal information with employees, affiliates, vendors, partners, and third parties as required to offer the Services. This includes, but is not limited to, processing transactions, maintaining your account, responding to court orders and legal investigations, litigation purposes, complying with audits or other investigations, and reporting to credit bureaus.
We will share your information with any party when required by law or by a government request to do so, or to combat fraud or criminal activity.
If you no longer wish to receive notifications about the Services, you may change your notification preferences by emailing. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. Float reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform any of the Services. You are still responsible for any amounts due to Float even if we close or limit access to your account.
You can opt out of receiving SMS messages by emailing. Alternatively, you may be able to indicate your preference by following the directions provided with the communication. Float reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform the Services. You are still responsible for any amounts due to Float even if we close or limit access to your account.